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Submit a ticket - Equipe de Atendimento
First response times
- Critical30 min
- Urgent2 hours
- Normal4 hours
- Low8 hours
Counted in business hours. Resolution targets, request types and rules in the support policy.
To solve it faster
- Company and environment affected (production or test)
- What you expected and what happened
- The path in the system: menu, screen and button
- A screenshot of the screen or error message
- Document number for tax-related cases
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