Edoo apps support
Open an app ticket
Questions and issues with Edoo Fiscal, Edoo SPED, NFS-e, Boleto, edoo.app or Edoo AI, even if your implementation was done by another partner.
Mon to Fri · 8:30 am–12 pm and 2 pm–6 pmCritical: first response within 30 minTracking in the portal
Already a customer? Sign in: your details are filled in and the ticket is saved in your portal.Sign in
Ticket details
Fields marked with * are required.
Submit a ticket - OdooPME
First response times
- Critical30 min
- Urgent2 hours
- Normal4 hours
- Low8 hours
Counted in business hours. Resolution targets, request types and rules in the support policy.
To solve it faster
- Company and environment affected (production or test)
- What you expected and what happened
- The path in the system: menu, screen and button
- A screenshot of the screen or error message
- Document number for tax-related cases
Already have an open ticket?
Reply to the ticket email or follow it in the portal, without opening a new one.